The Report Healthcare CRM Market
Analysis By Product, By End-use, By Application (Community Outreach, Case
Coordination & Management, Relationship Management), By Technology, And
Segment Forecasts, 2018 – 2025 The global healthcare CRM market is expected to reach
USD 17.8 billion by 2025, growing at a CAGR of 9.1%, according to a new report
by Grand View Research, Inc. Use of CRM helps healthcare organization to
streamline their workflow and better manage patient care. It also helps in
reducing the cost and increase the efficiency.
Vitally impacting drivers for the industry include rapidly growing
percentage of aging population, rise in chronic disease incidence and
advancement of new technology. Demand for operational efficiency in healthcare
organization, adoption of home care/ virtual care and big data revolution is
also contributing to the growth of the market. According to the study by
Deloitte, 62.0% of patients are comfortable with online consultation with
doctor.
Shift from volume to value based care and rise of consumerism in
healthcare organization is also expected to contribute significantly to the
growth of global healthcare CRM space.
Access Research Report of Healthcare CRM Market @ www.grandviewresearch.com/industry-analysis/crm-in-healthcare-market
Further Key Findings From The Study Suggest:
· Based on product,
individual CRM is expected to witness lucrative growth during the forecast
period owing to consolidation of hospital and small healthcare providers which
would increase the focus on direct to patient marketing to attract new
patients. Combination of individual and referral CRM is expected to be the
leading segment during the forecast period.
· Based on application,
service outreach is expected to be the major segment during the forecast
period. Case management and coordinated care is expected to show the highest
growth owning to rise in demand for collaborative care.
· North America and Europe
is expected to be the major regions for the growth of this industry. Emerging
regions such as Asia Pacific and MEA are expected to show lucrative growth during
the forecast period owning to changing healthcare system and demand for
collaborative care.
· Few of the players in
this market are IBM, salesforce.com, Siemens Healthineers, SAP, Accenture,
Oracle, Microsoft, Amdocs Ltd., Anthelio Healthcare Solutions, AllScripts
Healthcare Solutions Inc., NetSuite, Cerner
· A common trend observed
is the rising partnerships among market players for innovation by leveraging
each other competencies. For instance, Salesforce expanded its presence in IT
through the launch of cloud, with collaboration of major industry partner such
as Centura Health, Philips, Deloitte Digital and Accenture.
Grand View Research has segmented the global healthcare CRM market
on the basis of product, end-use, application, technology and region:
Healthcare CRM Product Outlook (Revenue, USD Million; 2014 - 2025)
·
Individual healthcare
CRM
·
Referral healthcare CRM
·
Individual and referral
Healthcare CRM End-Use Outlook (Revenue, USD Million; 2014 - 2025)
·
Payers
·
Providers
·
Life sciences
Healthcare CRM Application Outlook (Revenue, USD Million; 2014 -
2025)
·
Community outreach
·
Community health
education
·
Service
outreach/promotion
·
Financial donor
management
·
Case coordination
·
Patient information
management
·
Pre-authorizations/eligibility
·
Referrals
·
Others
·
Case management
·
Chronic disease
management
·
Clinical trials
relationship management
·
Relationship management
Healthcare CRM Technology Outlook (Revenue, USD Million; 2014 -
2025)
·
Cloud based
·
Mobile
·
Social
·
Collaborative
·
Predictive
Healthcare CRM Regional Outlook (Revenue, USD Million; 2014 -
2025)
·
North America
·
U.S.
·
Canada
·
Europe
·
Germany
·
UK
·
Asia Pacific
·
China
·
Japan
·
Latin America
·
Mexico
·
Brazil
·
MEA
·
South Africa
Access Press Release of Healthcare CRM Market @ www.grandviewresearch.com/press-release/global-healthcare-crm-customer-relationship-management-market
About Grand View Research
Grand View Research, Inc. is a U.S. based market
research and consulting company, registered in the State of California and
headquartered in San Francisco. The company provides syndicated research
reports, customized research reports, and consulting services. To help clients
make informed business decisions, we offer market intelligence studies ensuring
relevant and fact-based research across a range of industries, from technology
to chemicals, materials and healthcare.
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