San Francisco 26 April 2019 The Report Unified Communications Market Size, Share & Trends Analysis Report By Product
(On-premise, Cloud-based/Hosted), By Application (Enterprises, Education,
Government, Healthcare), And Segment Forecasts, 2018 - 2024
The global unified communications market size is expected to reach USD 143.49 billion by 2024, according to a new report by Grand View Research, Inc., exhibiting a CAGR of 16.8% during the forecast period. Expansion of organizations in international markets and growing need for real-time and efficient communication systems is expected to augment industry growth over the next few years.
Global institutional and government
initiatives supporting the introduction of unified communication deployment
across various industry sectors is expected to positively impact market growth.
Technological advancements and surging adoption of cloud computing technologies
are expected to drive demand for hosted UC solutions. Cloud-based systems are
easier to maintain and provide fast and seamless communication capabilities at
minimal capital expenditure. Characterized by an OPEX model and featuring quick
implementation, flexibility, and automated upgrades, it is also particularly
well suited for small and medium enterprises (SMEs).
Increased deployment of Artificial
Intelligence (AI) assistants such as Cortana, Siri, and Alexa to predict
consumer behavior and guide customer service to solve a problem is also
projected to benefit the market. Such virtual assistants are expected to witness
greater deployment of bots as an authentic alternative to human interaction for
customer service. Additionally, merging of traditional telecom and IT functions
along with emergence of convergence has enabled several businesses to become
familiar with UC and Voice over Internet Protocol (VoIP) concepts.
Furthermore, enterprises are planning to
converge their unified communication applications around a single vendor, with
most choosing Microsoft Corporation and Cisco Systems, Inc. For instance,
Comcast Business has offered integration between its cloud phone service,
business voice edge, and Microsoft Office 365, making it possible for Office
365 to receive or initiate calls from Outlook. This integration has allowed
users to make phone calls while responding to an email.
Moreover, emergence of Web Real-Time
Communication (WebRTC) technology has enabled users to join web conferences or
make calls without needing to download any plug-ins or additional software.
WebRTC intends to offer economical real-time communication options with less of
human resource investment. WebRTC surpasses web conferencing and VoIP by
offering click-to-call capabilities as witnessed on Amazon’s Mayday button,
which enables visitors to make free video or voice calls directly to a business
through the Internet browser.
Access Research Report of Unified Communications Market @ https://www.grandviewresearch.com/industry-analysis/unified-communication-market
Further key findings from the report suggest:
· On-premise UC solutions dominated the
industry with a share of over 55.0% in 2016. Growth can be attributed to ease
of customization and control they offer
· The enterprise application dominated the
industry in 2016 accounting for a share of over 50.0%. Increased adoption of UC
across various industry verticals contributes to segment growth
· The Asia Pacific region captured a share of
more than 24.0% in 2016. Increasing modernization and industrialization in the
region, with significant contribution from China and India, has led to a surge
in adoption of UC solutions
· Key players in the industry include Cisco
Systems Inc.; Microsoft Corporation; IBM Corporation; Verizon Communications
Inc.; and Polycom Inc.
Browse more reports of this category by Grand View
Research at: https://www.grandviewresearch.com/industry/communication-services
Grand View Research has
segmented the global unified communications market on the basis of product,
application, and region:
Unified Communications Product Outlook
(Revenue, USD Billion, 2012 - 2024)
·
On-premise
·
Cloud-Based/Hosted
Unified Communications Application Outlook
(Revenue, USD Billion, 2012 - 2024)
·
Enterprises
·
Education
·
Government
·
Healthcare
·
Others
Unified Communications Regional Outlook
(Revenue, USD Billion, 2012 - 2024)
·
North America
·
Europe
·
Asia Pacific
·
South America
·
Middle East and Africa (MEA)
Access Press Release of
Unified Communications Market@ https://www.grandviewresearch.com/press-release/global-unified-communication
About Grand View Research
Grand View Research, Inc. is a
U.S. based market research and consulting company, registered in the State of
California and headquartered in San Francisco. The company provides
syndicated research reports, customized research reports, and consulting
services. To help clients make informed business decisions, we offer market
intelligence studies ensuring relevant and fact-based research across a range
of industries, from technology to chemicals, materials and healthcare.
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